Since Contact Center Compliance is known as thought leaders in the compliance space, we felt it was time to weigh in regarding our thoughts on these proposed changes. In this article, I will touch on some of the key points that I believe are the most impactful and discuss how I think it would affect the industry.

How does the new FCC TCPA text message update affect your marketing program?

As Alexandra Krasovec explains, “the TCPA takes a very broad view of what constitutes marketing. Basically, anything that’s not purely informational is really considered potentially marketing.”

Call Center Compliance Guide: How to Protect Your Brand (and Improve Performance) in 2024

In the call center industry, compliance is a year round vigil, to keep up with new laws, new court rulings, and new strategies.

In an ever-changing regulatory environment, adherence to compliance standards remains a cornerstone of brand protection and successful sales and lead generation efforts.

8 Steps To Transition Your Lead Business To A Post FCC Compliant World

Complying with the FCC regulations for lead generation is a massive undertaking in a short time. The question "How do I comply with the FCC lead generation regulations" is on everyone's minds in the industry. Using these eight steps, you can adapt your current lead generation business to fit the upcoming regulations. These will include using dynamic consent, correct documentation, and training.

New Illegal Compliance Practice Uncovered – Is Your Vendor Legal?

A proposed settlement between XCAST Labs, Inc and the Federal Trade Commission brings a focus to the rules around Subscription Account Numbers (a “SAN”) and proper usage of the Do Not Call Registry by marketers. If your vendor is placing calls or scrubbing lists without following these SAN rules YOU are liable, and it will cost you with the FTC. Are you unknowingly accessing the registry illegally through your scrub provider?